Terms & Conditions

What information do we collect?

When you interact with us, we may collect your name, address, email address(es), telephone number(s) and, where applicable, your date of birth.

How do we collect information?

When you interact with us, we may collect information about you. For example, when you contact us about our activities, register as a customer, sign up for an email list, you are specifically and knowingly providing us with personal information. We may also receive information about you from third parties, but only if you have given them permission to share your information.

Making a complaint

Making a complaint If you are not satisfied with our response, please contact us here with details explaining your concerns. We will investigate your complaint, investigate whether the correct procedures were followed and respond to you accordingly. We aim to complete this investigation within 15 working days of receiving your complaint, but in some cases this may take longer. If you are still not satisfied with our response, you can contact us.